We're humans, not bots! Sometimes things might go a bit pear-shaped. If you're not happy with your order, please message us with your order number (or reply to your order email) and we'll do our best to resolve it.

For sanitary reasons we are unable to take returns on skincare products, but other products can be returned. You will have to cover return postage. Just contact us directly within 2 weeks of receiving your order and we’ll take you through the process.

If your product arrived damaged, let us know immediately and we will either refund the product or send you a replacement.

Yes, we ship to most countries in Europe, US, Canada, and Australia. Shipping costs will be added at checkout. You can also use the shipping cost calculator in your shopping cart to estimate the cost.

Europe, North America and Australia
Shipping cost is based on weight - you can check the calculator in your shopping basket for an estimate.

We offer combined shipping, which means you save more if you order several items (example: 1 balm = €4.00 delivery + €0.50 for each additional balm).

We offer FREE shipping on orders that exceed €65 (Ireland) and €80 (Europe, North America, Australia).

Other countries
All packages are shipped with Registered/Express Post and will require a signature upon delivery. There is a flat shipping cost of €18 on all orders.

We offer FREE shipping on orders that exceed €80.

We process most orders within 5-7 days.

On average, domestic (Irish) orders take 2-3 business days to arrive after dispatch; European orders takes 5-10 business days while US/AU/CA orders take 10-15 business days. Orders to Asia and Africa may take up to 3-4 weeks.

Seasonality, public holidays, and customs may lead to delays in your delivery. If you have not received your order within 3 weeks, please contact us.

Please order in ample time if you require the item within a specific timeframe - sometimes items can be held up in customs or due to holidays. You can upgrade your shipping to Tracked Priority during checkout for faster shipping.

If you are unsure about the delivery times, feel free to contact us.

All orders are sent without tracking by default. You can upgrade to tracked shipping during checkout for a flat fee.

Always consult a medical professional before use if you are pregnant, nursing or have medical issues. We have listed all ingredients on each product page so you can easily check if the product is suitable for you. You can also filter / search for unscented products if you are sensitive to any kind of fragrance.

Note that most of our lip balm tins contain sweet almond oil, with the exception of coconut-based balms. Our zero waste lip balm tubes, lip tints and handmade soap bars do not contain sweet almond oil. Some people with nut allergies are able to tolerate sweet almond, but this differs between each individual. 

We recommend using our products within these time frames:

Lip balms/tints: 12 months from opening

Hand balms: 12 months from opening

Face oils: 12 months from opening

Lotion bars: 6 months from opening

Soaps bars: 2 years from purchase*

All products are clearly marked with batch numbers and/or expiration date. Please contact us if you are unsure and we will look it up for you.

*Soap technically does not expire, but according to EU regulations the maximum shelf life is 36 months. Keep in mind that scents will fade over time (approximately 6-8 months for citrus scented products and 12 months for others). Pro tip: Store your soaps with clothes or towels to make them smell nice!

We do indeed! You can send an enquiry through our wholesale page.

We only accept applications 2-3 times a year for influencers. This will be announced on Facebook  and Instagram. Please do not email us with requests for collaborations or free products as we will not reply to these. Unless you're Neil Gaiman, obviously.

Ideally we would be able to support all good causes, but we are a small business. When we do donations, we prefer to donate to vetted organisations that support education and literacy. If you think your organisation meet these criteria, feel free to contact us.