Yes, we ship all over the world! Shipping costs will apply, and will be added at checkout.
Europe, North America and Australia Shipping cost is based on weight - you can check the calculator in your shopping basket for an estimate.
We offer combined shipping, which means you save more if you order several items (example: 1 balm = €4.00 delivery + €0.50 for each additional balm).
We offer FREE shipping on orders that exceed €65 (Ireland) and €80 (Europe, North America, Australia).
Other countries All packages are shipped with Registered/Express Post and will require a signature upon delivery. There is a flat shipping cost of €25 on all orders.
We process most orders between 2-4 business days (Mon-Fri).
On average, domestic (Irish) orders take 1-2 business days to arrive after dispatch; European orders takes 5-7 business days while US/AU/CA orders take 5-10 business days. Orders to Asia and Africa may take up to 3-4 weeks.
Seasonality, public holidays, and customs may lead to delays in your delivery. If you have not received your order within 3 weeks, please contact us.
Please order in ample time if you require the item within a specific timeframe - sometimes items can be held up in customs or due to holidays. If you are unsure about the delivery times, you can contact us and we will do our best to check express options.
All orders are currently sent without tracking. If you require a tracking service, it will come at an additional fee - please get in touch for quotes.
Shoot! It is rare that a package gets lost, but it does happen. If you have not received your package within 3 weeks of the dispatch notification, please get in touch and we will do our best to solve the issue.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly within 2 weeks of receiving your order and we’ll take you through the process.
Sure! Just add a few lines in your order notes, and we'll attach a small handwritten card to your order.
Always consult a medical professional before use if you are pregnant or have medical issues. We have listed all ingredients on each product page so you can easily check if the product is suitable for you. You can also filter / search for unscented products, which are more gentle on very sensitive skin.
We're always happy to work with other businesses. You can send an enquiry through our wholesale page.
We would be happy to hear more about your event or project. The minimum order of balms for personalisation is 30. Read more about custom orders and contact us here.
We only accept applications 2-3 times a year for influencers. This will be announced on Facebook / Instagram (click here for an example). Please do not email us with requests for free products as we do not reply to these.
You can contact us through our contact page! We will be happy to assist you.