Cancellations and Returns

Return policy

If you wish to return a product to us, please fill out a contact form explaining why you wish to return the product. We can then advise you on the best way to complete your return.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Due to hygiene reasons we cannot offer a refund or exchange on any product which has been used. Unfortunately we do not accept returns on sale items.

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $65/€60, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Damaged orders

If you have an issue with your order please email us within 48 hours of receiving your package with your order number. If the delivery has been damaged, include a photo that shows the damage. Please note that all of our products are handmade and 100% natural and can vary slightly from batch to batch.

Cancellations

We will gladly cancel your order if it has not already been shipped. Please reach out to us immediately if you need to cancel. If your order has been shipped, there is nothing we can do until it has reached you, and will need to complete the steps for a return.